Acerite business guide
Understand every feature.
Use it with confidence.
This guide explains Acerite in everyday business language: what each feature does, why it matters, who should use it, and what a good result looks like. No technical knowledge is required.
Choose your goal
What are you trying to improve?
Start with the business result you need. Each guide explains the feature from that point of view.
Get more Google reviews
Make it easy for a customer to open the correct Google review form with one NFC tap or QR scan.
Open guideReply without sounding robotic
Use business-aware AI drafts or controlled automation while protecting your brand voice.
Open guideKnow what customers really mean
Turn many reviews into clear themes, risks, location comparisons, and actions.
Open guideRecover an unhappy customer
Give serious service issues an owner, a follow-up process, and a recorded outcome.
Open guideRecommended first setup
Go from a new account to a working reputation system
This order avoids confusion and gives Acerite the business context it needs before replies or automation are switched on.
- 1Create the business workspaceAdd locations, team members, and responsibilities.
- 2Connect Google Business ProfileBring the correct locations, reviews, and reply access into Acerite.
- 3Teach Acerite about the businessApprove facts, services, brand voice, and escalation rules.
- 4Activate NFC and QR collectionTest that customers reach the correct Google review form.
- 5Review reply drafts before automationConfirm quality on real reviews, then choose the right control level.
Every Acerite capability
Browse by business workflow
Each page includes a plain-English explanation, business value, example, setup steps, and important limits.
Start using Acerite
Set up the business correctly and connect the information Acerite needs.
Collect and understand customers
Bring in reviews, understand visits, find patterns, and recover poor experiences.
AI assistance and replies
Give Acerite the right context, ask questions, and manage review replies safely.
Control and connections
Manage access, security, integrations, and enterprise responsibilities.
Technical reference
Guidance for teams connecting other systems or investigating an issue.